John M Tdc

They want all personal info and then STILL want me to call them

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This site looks super sketchy. It switches websites from a nice one to a cheap looking one that looks fake. You sign up, put in your bank, put a valid name, address, phone number etc and THEN they say they are putting a HOLD on your account in red letters until you call them personally. What a joke. And I found that deleting your account requires (you guessed it) having to call them again
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Cons:
  • Sketchy
  • Not private

User's recommendation: stay away

lawania m

Terrible service

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This company is a BS operation. It takes too long to receive your funds. I thought by going through my bank with someone who banks at the same bank, it would be a smooth transaction. I believe this company should be shut down. When you phone customer service they refer you back to your bank. I truly believe that they keep you waiting so that you'll give in and hang up. my attempts to create a profile was in vain. If you want funds right away or in the near future, DO NOT USE POPMONEY!!!!! Too bad I can't give a zero score!!!!!
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Preferred solution: do better. upgrade your service.

Nancy M Zcf

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Verified Reviewer

Account block

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I tried to send money to help a friend that lost her son and has no e-mail. Supposedly I answered the Security Questions incorrect, which I know is not correct because I know my answers. Then lock my account and unable to send the scheduled payment to my sister who I support. I have these payments for years and now I have problems to find easy and inexpensive ways to send the money on time and reliable. I request a revision of my case thanks.
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Pros:
  • Easy
  • Concept
  • Sending money quick
Cons:
  • Service sucks
  • Payment was arbitrarily placed on hold
  • Slow communication and customer service

Preferred solution: Deliver product or service ordered

User's recommendation: this can be turn into a nightmare

1 comment
John M Tdc

You gave them too many stars. They lock up SO MANY ACCOUNTS. Avoid this scam of a company.

Russ L Ppz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Popmoney sucks

DO NOT USE POPMONEY! You would be better off with carrier pigeon. They are liars and cheats. I only used them because the money was going from Columbia Bank to Columbia Bank. On day one they said funds were verified and would be in my bank on day two. Day two they said it was "under review". Day five they said it would be in my account on day eight. On day eight it was not in my account so I spent an hour on the phone with the number on the last email. They gave me a different number to call. After negotiating that system it tells me that "We are experiencing a higher call volume than usual. Please call back later" and promptly hangs up on me. Midnight on day nine I receive an email saying funds have been deposited into my bank account. Popmoney is only concerned with using your money for free. Criminals.
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Preferred solution: Pay me interest.

User's recommendation: NEVER USE POPMONEY

J T Bbc

Terrible Outfit

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Only $1000 and huge percentage fee for smaller amounts. Nothing less than $5.
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Preferred solution: NOTHING! But for POP and Centerstate bank to stop thier relationship.

User's recommendation: Do not trust your bank if they use this service. They are getting paid part of POP fees.

Clarissa W Pmt

DO NOT USE THIS SERVICE

This is the WORST serive ever. The money takes 6 to 10 days to go through then wont post until after midnight. If there is any technical issues they cancel the payments which then take 3 days to refund oh but you can retry it which will take an additional 3 to 4 days then wait till midnight again. The customer service people are rude and ignorant. WHAT A JOKE!!!
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Loss:
$750

Preferred solution: Deliver product or service ordered

Zong M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stay away

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You guys are the biggest joke ever. You guys are either too stupid or don't see that your app is a joke. Why roll out something when none of your reps don't know a damn thing about it or how to help. My account was all validated and verify and then a week later it got suspended indefinitely. Reason why? We don't know why because we haven't figure that out either. What some clowns, you think that as big of a company like fiserv you would have done of the best technology to make this app run smoothly.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Don't use!!

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My new landlord suggested them. They verified my account and took the $815 out of my account to send to my landlord. Now, 3 days later, are asking me for a my drivers license and copy of bank statement- after already verifying this bank account that I have had for 20 years. So now, cant cancel the transaction; they won't release to the landlord, and I get to try to get my money back from them. They need to be shut down as this really looks like fraud .
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Cons:
  • Too many to list
2 comments
John M Tdc

You should see if there are REDDIT posts about Popmoney and their horrible way of demanding more information from you. They are not trying to be secure. They are information mining and no doubt selling it to third parties.

Diana S Iyp
reply icon Replying to comment of John M Tdc

PoopMoney can't verify ***

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Anonymous
map-marker Fernandina Beach, Florida

Do not use popmoney

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I have 600.00 in limbo with popmoney cant get any help to see what is wrong. Terrible low rent outfit Run Run Run.
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Yaneth G

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Verified Reviewer

DO NOT USE IT

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I sent money and it never got to the receiver. Every time I called I got a different answer. 1. Wait 3 days, 2. Call receiver bank. 3. Need to verified receiver emails etc, etc. Money in their hands almost 2 weeks
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Pros:
  • Any
Reason of review:
Problems with payment

Preferred solution: Return my money ASAP

NONEOF Y Qji

ABSOLUTE TRASH.

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Used it to pay my landlord. Worked the first two months even though there is a GIANT delay so I made sure to pay well in advance. Then on the third try I get a message saying my transaction needs to be "approved" before it can be sent? It gets "approved" presumably by Popmoney. And now my landlord can't approve it, can't see that the funds are there to be approved by her at ALL so now all the money is apparently getting bounced back to my account.... not immediately, of course. but in two business days. This is all done electronically, using the EXACT SAME BANK so WHY DOES IT TAKE SO LONG??
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Pros:
  • Concept
Cons:
  • Payment was arbitrarily placed on hold
  • Failure to deliver
  • Lousy service
Reason of review:
Bad quality

Preferred solution: Burn popmoney to the ground

Anonymous

Popmoney generates reasons to keep your money

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I would love to give Popmoney a 0, but it's not an option. I have been using Venmo for a while, but when a friend had to send us a reimbursement, he said he had to use Popmoney. Boy, was this a mess. First, the app does not work on ipads. Not as an app, nor on Safari. Second, they are limited in how much you can send on a daily basis. Not really a problem, only you just have to adjust for this. The biggest issue came when they decided that my account needed to be suspended (because they didn't trust my identity, but I found this out later). I created the account, using my own credentials. I used a checking account that had my name and my spouse's name. I logged into the account and performed the bank verification, and received a notification from Popmoney that it was successful. THEN, my friend sent the money. Popmoney must have decided that perhaps they wanted to hold on to the money, because they then suspended my account - no reason given. I had to call and ask them why. Gee, they had no idea, and someone would have to look into it. It would take 4-5 days they say. A week later, I get a message that I had to send identification - DL or passport AND a recent bank statement. Uh, no. Just no. I would rather have payments sent via snail-mail. In the end, it's faster, less stress, and best of all, free of charge!
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Pros:
  • Sending money quick
Cons:
  • Company holds transferred money
  • Revenue from money held in transit longer than appropriate
Reason of review:
Problems with payment

Preferred solution: Delete my account

1 comment
John M Tdc

They are super sketchy. And yes they DO try to find reasons to hold onto your money.

Amy Ikp

Slow customer service

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Every time someone sends me money through this app it takes forever. First I don’t get the email that money was sent sometimes for 48 hours. Then every time the app does not recognize my username or password. Then it takes days for me to get the reset email. Several times they’ve sent the money back to the sender. Feels like a scam- a way for Popmoney to hold onto the money longer.
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Cons:
  • That they froze my account without any explanation or resolution
  • Slow communication and customer service
Reason of review:
Problems with payment
Bryce J Yxf

Company is a scam. Do not use

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This company is a scam. DO NOTsend money using this company. They will “lose” your funds and it takes weeks to months just to get it back. Their website and mobile app is always down. How this company has not been closed by the government is beyond me. Thousands of people reporting their scam
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Loss:
$500
Reason of review:
Bad quality

Preferred solution: Close your company as it is a scam and not a legitimate buisness

1 comment
John M Tdc

You should post on REDDIT about your experience. Let people know so we can stay away from this scam of a company.

Varma M

This sucks !! absolutely

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This service sucks. Don't use it. Thought it was cool as PNC offers this service.
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Cons:
  • Service sucks
Reason of review:
Bad quality