Most helpful review
New Reviewer
So a friend of mine graciously decided to send me a large sum of money to assist me with some legal fees I had accrued. $2300 total. I had just opened a new Truwest account and they recommended Popmoney for account to account transfers. So we decide to send the daily...
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10 comments
#1639903

This company is a virus. My Brother tried to send me money and because I live in Canada I have a Canadian cell phone.

The number couldn't be verified. But neither could the phone number be removed. My account is locked, the payment is perpetually on hold.

This company should have closed the account when they realized they couldn't offer the service. They need to be taken to court and sued out of existence.

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ID
#600039 Review #600039 is a subjective opinion of poster.
Location
Austin, Texas
Service
Popmoney Money Transfer
Cons
  • Failure to deliver
Reason of review
Order processing issue
Loss
$18
Preferred solution
Full refund

Waited about an hour

I had someone try to send me money yesterday morning and I signed up using my phone and I thought it went fine signing up. But once I had access to a computer they put a hold on my account only 5 HOURS creating my account. I tried putting my bank info but couldn't cause there was an error. I sent an email and they gave me a bunch of bull and called and she said she will send a ticket. The ticket failed and the next day POPMONEY suspended my account due to my email address not being a common email. Which I think is bull. Very useless company with useless employees who can't do anything. They did not give me an explanation of why I had a hold on my account and why it got suspended. DO NOT USE THEM!
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ID
#3399812 Review #3399812 is a subjective opinion of poster.
Location
Antelope, California

I called every day for a week, twice per day. Early morning, late night didn’t make a difference. I got put on hold, no one answered after 30 minutes.

DThere was no way to leave a message for them to call back. I tried twice per day for a week waiting on hold for up to 30 minutes each time. They apparently dont strive for customer service. I will not use them again. My problem is still not resolved.

User's recommendation: Don’t use their service.

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ID
#3377871 Review #3377871 is a subjective opinion of poster.
Location
Salt Lake City, Utah
I just tried to use popmoney to receive a loan repayment from someone. When I completed popmoney's enrollment form online it said for security reasons i was on a "hold status". I called cistomer service as the screen suggested. Popmoney had me on hold for over 39...
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ID
#3373329 Review #3373329 is a subjective opinion of poster.
Location
Honolulu, Hawaii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Zero Protection

I sent money to my brothers old number by mistake. The person that now has my brothers old phone number was able to process and collect the funds without any trouble. There are zero protections in place to protect your funds. Yes this is my error, but simple mistakes should be safeguarded against and protected when things like this happen.

User's recommendation: Skip it.

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ID
#3334409 Review #3334409 is a subjective opinion of poster.
Cons
  • No protections
  • No customer support to solve problem
Loss
$300
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My Money

I want my money and it won't take my debit card please give me my money,,,,,this is *** jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
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ID
#3287230 Review #3287230 is a subjective opinion of poster.
Location
Sumter, South Carolina
Loss
$500
Preferred solution
Deliver product or service ordered
New Reviewer

What my money

Hello helphhhhhhhhhjjjjjjhgvvvvvvvvvcxxxxffffggghbhjbgftyjjfdtyufxvjjgdcbjhccgfedfbhbbvhhhddccvbjnnvcxfgnnmmnmmm Im999897****949392****898887****848382****079787****473727****968676****463********
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ID
#3255154 Review #3255154 is a subjective opinion of poster.
Location
Englewood, Ohio

To quit from oyo partership

We dnt need any tieup with Oyo we don't need any bookings from oyo please cancel our contract and DEACTIVATE our property in live make as mark sold out make it fast no staffs responding we dnt need to continue our partnership with oyo
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ID
#3196077 Review #3196077 is a subjective opinion of poster.
Location
Chennai, Tamil Nadu
New Reviewer

They robbed me

The atm subtracted the $ + fees from my account and didn't give me the cash. I called the number on the atm - it didn't work. Store employees refuse to help put me in contact with whomever comes in to service it. I've tried multiple methods of contacting this company to no avail

User's recommendation: If you enjoy being robbed this is the company for you.

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ID
#3116932 Review #3116932 is a subjective opinion of poster.
Loss
$103
Preferred solution
Full refund
New Reviewer

Locked account

Locked account how IS IT LOCKED how. Long. Is it locked hoeoe long is it locked for hoelong is an account locked after 3 failed attempts what is the waiting time for an account to be unlocke
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ID
#3025763 Review #3025763 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Preferred solution
My account unlocked

Can't verify my money and ita been 3days. Know one answers the phone to talk to someone

Can't get verification code to get my money. I'm not happy with this process at all. I've called and know one will answer to talk to someone.
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ID
#2999901 Review #2999901 is a subjective opinion of poster.
Location
Dayton, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

HORRIBLE SERVICE!!!

I sent a friend money through popmoney. He tried to add his bank account information so he could receive it. It wouldn't register after 3 times on their end - then attempts to register just resulted in a 'can't verify, too many attempts.' So I called. After a 48 minute hold, I got a very rude woman who insisted we hadn't done any of the things we had done - at one point commenting, "you don't even have a bank account set up here." I replied - that is the problem I am trying to rectify. After I tried it again, and read to her the 'verification refusal', she put me on hold for another 20 minutes. I hung up.

User's recommendation: DO NOT USE POPMONEY. ONE STARS BECAUSE THERE IS NOTHING LOWER.

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ID
#2970673 Review #2970673 is a subjective opinion of poster.
Cons
  • All
Loss
$126
Preferred solution
Full refund
New Reviewer

Can't get my money, can't sign up

Original review updated by user Sep 06, 2021
My father sent me a gift for a holiday with Popmoney, as he has done many times before without error. This time however Popmoney told me I need to create an account, give them my email address, birthdate, my bank account routing information, etc. And then it refused to allow me to add my account, and said it was "restricted". Now my father's gift is sitting in limbo and I feel like the site has been taken over by scammers. Luckily he was able to cancel the payment on his side.

User's recommendation: Avoid at all costs.

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ID
#2846331 Review #2846331 is a subjective opinion of poster.
Service
Popmoney Money Transfer
Pros
  • Supposedly easy
Preferred solution
Full refund

Question regarding sending money limits

Never again!!! Money was pending for over a week then canceled due to my number change and no way to change cell number on my profile. So it said pending for 7 days and then canceled my deposit!

User's recommendation: Don’t do it!

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ID
#2705956 Review #2705956 is a subjective opinion of poster.
New Reviewer

Can’t log in/ can’t send money

This all started when I replaced a credit card that had expired. Once that new data was entered popmoney has not worked.
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ID
#2671803 Review #2671803 is a subjective opinion of poster.
Pros
  • Sending money quick
  • Convenient
  • Easy
Cons
  • No customer support to solve problem
Preferred solution
Would like help using the popmoney app

Can't create an account

They have my money and won't let me create an account (the website crashes during account creation with both Edge and Chrome)

User's recommendation: Use an established system like Paypal, Venmo, etc.

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ID
#2640936 Review #2640936 is a subjective opinion of poster.
Location
Cinebar, Washington

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