Eva Y Opo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hastings, Minnesota

Horrible - doesn't work at all

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sent money via pop money, and the transaction failed for no good reason. And I am on phone with bank to get them to fix my account.
View full review

User's recommendation: Stay far away from Pop Money.

Julie R Hiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Couldn’t use, cost $20 regardless

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We tried to send money to a Wells Fargo customer. Despite the app allowing the transaction to be scheduled, the recipient couldnt receive funds due to using a Wells Fargo bank where there is a $500 limit for PopMoney. We cancelled the transaction but PopMoney made $20 anyway. There was no warning about WF. Its a money making scheme for sure!
View full review
Loss:
$20
Pros:
  • Wasnt able to use it
Cons:
  • Charge you even if you cant use them

Preferred solution: Full refund

User's recommendation: Do not use if your recipient banks with Wells Fargo

Dawn W Lum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Won't except my debit card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need my payment nothing na Nana na nannananaanannanananannanaanananananannananannanaananannannanananananannananannanananaannananaannaananannaannanana this suxks!¡!!!
View full review
Loss:
$90000

Preferred solution: MY PAYMENR DEPOSITED

John M Dun
map-marker Washington, District Of Columbia

Payment under review for 9 days

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Payment under review for 9 days. I was ripped off. The customer service number provided is saying that they are currently closed but it is an hour after their opening time. They keep trying to encourage me to leave a message so that they wont speak to me in person over the phone.
View full review
Loss:
$350
Cons:
  • Con artists

Preferred solution: Deliver product or service ordered

User's recommendation: Run away from this service. Payment under review for 9 days

Nora S Mkr

Had to leave a star. What a POS of an ap with no customer service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is one hot mess of an app. The keypad input interface won't collapse to allow you to fill in the info. The account locks you out with no good reason or opportunity to correct anything, and now I'm on hold for almost two hours to try to get this resolved, so I can get the money I'm sent. I'd love to see a class action get started. I wonder if the money that they are refusing to release to what amounts to thousands of users is sitting in an interest bearing account they are stalling to keep it there as long as possible.
View full review
Loss:
$450

Preferred solution: Let the company propose a solution

User's recommendation: Run like the wind.

Angelica R Djt
map-marker Sacramento, California

I don’t recibíd my money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No puedo entrar a mi cuenta y no puedo recibir el dinero duran mucho tiempo para dejarlo entrar a la cuenta ya van más de cinco días
View full review
Loss:
$500

Preferred solution: My money, Omar Alvarez sended to mi.

User's recommendation: Answer the phone

Anonymous
map-marker Henderson, Kentucky

Problem with transfer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had a question on a PopMoney transfer but after waiting on hold for over 9 minutes (and with no option to request a callback), I hung up and called my bank. I was able to request a callback and that representative was able to help me quite quickly. I like PopMoney just not how difficult it is to speak with someone.
View full review

User's recommendation: Call your bank with questions

Mickey M Tks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Zero Protection

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I sent money to my brothers old number by mistake. The person that now has my brothers old phone number was able to process and collect the funds without any trouble. There are zero protections in place to protect your funds. Yes this is my error, but simple mistakes should be safeguarded against and protected when things like this happen.
View full review
Loss:
$300
Cons:
  • No customer support to solve problem
  • No protections

Preferred solution: Full refund

User's recommendation: Skip it

Anonymous
map-marker Antelope, California

Waited about an hour

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had someone try to send me money yesterday morning and I signed up using my phone and I thought it went fine signing up. But once I had access to a computer they put a hold on my account only 5 HOURS creating my account. I tried putting my bank info but couldn't cause there was an error. I sent an email and they gave me a bunch of bull and called and she said she will send a ticket. The ticket failed and the next day POPMONEY suspended my account due to my email address not being a common email. Which I think is bull. Very useless company with useless employees who can't do anything. They did not give me an explanation of why I had a hold on my account and why it got suspended. DO NOT USE THEM!
View full review
Anonymous
map-marker Honolulu, Hawaii

Poor quality service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I just tried to use popmoney to receive a loan repayment from someone. When I completed popmoney's enrollment form online it said for security reasons i was on a "hold status".

I called cistomer service as the screen suggested. Popmoney had me on hold for over 39 minutes. Once tthe customer service rep answered my call she explained that they put every new customer on a "hold status". Well i guess that explains the long call wait time.

She then exlained that the reason the online system was not accepting my bank routine and account number was that it doesnt recognize many banks and credit unions (I saw my credit union's name come ip bow the routing number when i entered it.) She said i would have to sign up for a debit card to proceed. What?! No. I do not want a debit card.

She was not able to correct the issue. I am presently waiting for a supervisor who is "in a meeting" to call me back.

This company is failing miserably to provide the service their website says they provide. Zero stars.

View full review

User's recommendation: Do not even try using it.

Anonymous
map-marker Salt Lake City, Utah

I called every day for a week, twice per day. Early morning, late night didn’t make a difference. I got put on hold, no one answered after 30 minutes.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DThere was no way to leave a message for them to call back. I tried twice per day for a week waiting on hold for up to 30 minutes each time. They apparently dont strive for customer service. I will not use them again. My problem is still not resolved.
View full review

User's recommendation: Don’t use their service.

Nina L Otl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sumter, South Carolina

My Money

I want my money and it won't take my debit card please give me my money,,,,,this is *** jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
View full review
Loss:
$500

Preferred solution: Deliver product or service ordered

Manoj Utd
map-marker Englewood, Ohio

What my money

Hello helphhhhhhhhhjjjjjjhgvvvvvvvvvcxxxxffffggghbhjbgftyjjfdtyufxvjjgdcbjhccgfedfbhbbvhhhddccvbjnnvcxfgnnmmnmmm Im999897****949392****898887****848382****079787****473727****968676****463********
View full review
Ellyn I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HORRIBLE SERVICE!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I sent a friend money through popmoney. He tried to add his bank account information so he could receive it. It wouldn't register after 3 times on their end - then attempts to register just resulted in a 'can't verify, too many attempts.' So I called. After a 48 minute hold, I got a very rude woman who insisted we hadn't done any of the things we had done - at one point commenting, "you don't even have a bank account set up here." I replied - that is the problem I am trying to rectify. After I tried it again, and read to her the 'verification refusal', she put me on hold for another 20 minutes. I hung up.
View full review
Loss:
$126
Cons:
  • All

Preferred solution: Full refund

User's recommendation: DO NOT USE POPMONEY. ONE STARS BECAUSE THERE IS NOTHING LOWER.

Erin G Fom

They robbed me

The atm subtracted the $ + fees from my account and didn't give me the cash. I called the number on the atm - it didn't work. Store employees refuse to help put me in contact with whomever comes in to service it. I've tried multiple methods of contacting this company to no avail
View full review
Loss:
$103

Preferred solution: Full refund

User's recommendation: If you enjoy being robbed this is the company for you

Anonymous
map-marker Dayton, Ohio

Can't verify my money and ita been 3days. Know one answers the phone to talk to someone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Can't get verification code to get my money. I'm not happy with this process at all. I've called and know one will answer to talk to someone.
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article