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So a friend of mine graciously decided to send me a large sum of money to assist me with some legal fees I had accrued. $2300 total. I had just opened a new Truwest account and they recommended Popmoney for account to account transfers. So we decide to send the daily...
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10 comments
#1639903

This company is a virus. My Brother tried to send me money and because I live in Canada I have a Canadian cell phone.

The number couldn't be verified. But neither could the phone number be removed. My account is locked, the payment is perpetually on hold.

This company should have closed the account when they realized they couldn't offer the service. They need to be taken to court and sued out of existence.

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ID
#600039 Review #600039 is a subjective opinion of poster.
Location
Austin, Texas
Service
Popmoney Money Transfer
Cons
  • Failure to deliver
Reason of review
Order processing issue
Loss
$18
Preferred solution
Full refund

To log in should not be this difficult

Put in all my information, then they ask if you want a text or a call to get a code, didn't get either. So after so many tries I call was told to call back in an hour because it was above his pay grade to do whatever had to be done. Call back, and she goes there is nothing wrong with the account, told her what happen the first time she goes away and then comes back with some number and was like everyone has gone home and I will get an email tomorrow. Also told her that I tried to change my password, and it tells me they don't recognize my email but yet she told me there was nothing wrong. By far the worst

User's recommendation: dont use.

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ID
#2459355 Review #2459355 is a subjective opinion of poster.
Location
Stratford, Connecticut
New Reviewer

Transfer issue

Transferred me to my bank, who said Id have to call Popmoney.
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ID
#2301940 Review #2301940 is a subjective opinion of poster.
Location
Seneca Falls, New York

Payment

Nobody ever *** answered. Now Im a pissed *** consumer
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ID
#2228845 Review #2228845 is a subjective opinion of poster.
Location
Miami, Florida

Cant log in cant send money

1. your system would not let me register my bank 2. your system was so backwards I had to request new passwards over and over because the one's I registered would not let me in. 3. I tried to call several times for help there was no one to help. 4. I called the next day, totaled 45min waiting for service agent. that agent could find my account and all attempts to close any and all account info has been impossible. Please remove my account from your system

User's recommendation: No way.

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ID
#2218965 Review #2218965 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

PayPal acct. NOT good enough to verify my identity

Clown company name wouldn't let me get my money.THEY NEVER SENT AN EMAIL ABOUT THE MATTER, MAYBE THEY'RE ON DRUGS, AND SENT THE EMAIL TO THEMSELVES, I had to call to follow up on a they sent an email.Clown *** company. You have to have a bank statement that shows your current address.PayPal's bank statement didn't show my address, only on my business one but that didn't have my gov. name on that statement.

User's recommendation: Unless you have bank statements with your address on it.

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ID
#2218480 Review #2218480 is a subjective opinion of poster.
Loss
$50
Preferred solution
Close your company

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ry *** pissed off!!!

My tenant sent me rent money, but I couldn't access through Pop Money's faulty software! Then a *** customer service, (oxymoron - emphasis on moron), told me that he had to open a file and that someone would get back to me in a day or two. I then asked to speak to a supervisor and was told that that would take one to two business days, as well. Total *** What should be a simple over-the-phone identification process, turned into an unnecessary drawn out process, and I still haven't gotten my money yet. And, it had already been sent to me in the first place!!!!
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ID
#2212380 Review #2212380 is a subjective opinion of poster.
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

Deposit sent is missing

Everything I read about popmoney stated u have ur money next day. Did not ever see where it was 3 business days unless u pay more. My 2 banks use zelle. So so much more efficient! For no money u have ur money the same day or next day. My bank used popmoney before zelle & now I know why they discontinued popmoney. I could have received a check in the mail for this money faster than ur electronic payment. I would give popmoney a zero rating even if ur scale goes from 1 to 10! Hopefully my funds will show up Monday.

User's recommendation: Use Zelle.

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ID
#2207622 Review #2207622 is a subjective opinion of poster.
Service
Popmoney Money Transfer
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad services - Not Trustworthy

I sent money from my PNC account using POP money since August 12, 2020 to my friend. The money already took out from my account since August 12; However, my friend did not receive the money yet. It is almost a month and I have been calling POP money many times, but they still ignore me.
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ID
#2158002 Review #2158002 is a subjective opinion of poster.
Service
Popmoney Money Transfer
Cons
  • Lousy service
  • Take too long to correct mistakes
  • That i could not send money at all
Loss
$1
Preferred solution
Apology
New Reviewer

They want all personal info and then STILL want me to call them

This site looks super sketchy. It switches websites from a nice one to a cheap looking one that looks fake. You sign up, put in your bank, put a valid name, address, phone number etc and THEN they say they are putting a HOLD on your account in red letters until you call them personally. What a joke. And I found that deleting your account requires (you guessed it) having to call them again

User's recommendation: stay away.

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ID
#2084409 Review #2084409 is a subjective opinion of poster.
Cons
  • Sketchy
  • Not private

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Worst experience ever...and the end is nowhere in sight

Popmoney - Worst experience ever...and the end is nowhere in sight
This company is absurd. Someone sent me money using popmoney. Horribly glitchy mobile application. Spent over an hour on hold, as they immediately put my new account on "hold" for some reason. Finally, upon getting through, the representative couldn't solve the problem, told me I had to use a laptop rather than mobile device to change my primary email address and proceeded to tell me it was my fault as there was an error with my email, and she didn't know how to solve it. What?!!! I am so furious &;;;;;;;;;; frustrated. Never a problem with paypal, venmo, etc -- this is the lowest grade company. The sender of the money can't cancel this transaction now either. Grrrrr!!! Now I am on hold for a second time, as there is no other option so resolve this issue online. Edit: - another hour wasted sitting on hold talking to Bonnie. She can't solve my problem, just told me to "wait" and when I asked to speak to a manager, she tells me sure, but I will have to be able to hold for a while because it is LUNCH TIME! Can this experience get any worse? Popmoney is horrendous. I have filed a complaint with the bank that offers this service as well.
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1 comment
#1901602

Yup. They put HOLDS on people. I would never use them.

ID
#1955446 Review #1955446 is a subjective opinion of poster.
Service
Popmoney Money Transfer
Cons
  • Pop money is worst site ever do not use
  • Custome service was abusive with its power by locking account
  • Failure to deliver
Preferred solution
Full refund
New Reviewer

Terrible service

This company is a BS operation. It takes too long to receive your funds. I thought by going through my bank with someone who banks at the same bank, it would be a smooth transaction. I believe this company should be shut down. When you phone customer service they refer you back to your bank. I truly believe that they keep you waiting so that you'll give in and hang up. my attempts to create a profile was in vain. If you want funds right away or in the near future, DO NOT USE POPMONEY!!!!! Too bad I can't give a zero score!!!!!
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ID
#1882795 Review #1882795 is a subjective opinion of poster.
Preferred solution
do better. upgrade your service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
DO NOT USE POPMONEY! You would be better off with carrier pigeon. They are liars and cheats. I only used them because the money was going from Columbia Bank to Columbia Bank. On day one they said funds were verified and would be in my bank on day two. Day two they said...
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ID
#1859348 Review #1859348 is a subjective opinion of poster.
Service
Popmoney Money Transfer
Preferred solution
Pay me interest.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account block

I tried to send money to help a friend that lost her son and has no e-mail. Supposedly I answered the Security Questions incorrect, which I know is not correct because I know my answers. Then lock my account and unable to send the scheduled payment to my sister who I support. I have these payments for years and now I have problems to find easy and inexpensive ways to send the money on time and reliable. I request a revision of my case thanks.

User's recommendation: this can be turn into a nightmare.

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1 comment
#1901603

You gave them too many stars. They lock up SO MANY ACCOUNTS. Avoid this scam of a company.

ID
#1831978 Review #1831978 is a subjective opinion of poster.
Service
Popmoney Money Transfer
Pros
  • Convenience
  • Easy
  • Sending money quick
Cons
  • Slow communication and customer service
  • Lack of delivery of money as promised
  • Service sucks
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible Outfit

Only $1000 and huge percentage fee for smaller amounts. Nothing less than $5.

User's recommendation: Do not trust your bank if they use this service. They are getting paid part of POP fees.

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ID
#1830056 Review #1830056 is a subjective opinion of poster.
Service
Popmoney Money Transfer
Preferred solution
NOTHING! But for POP and Centerstate bank to stop thier relationship.
New Reviewer

DO NOT USE THIS SERVICE

This is the WORST serive ever. The money takes 6 to 10 days to go through then wont post until after midnight. If there is any technical issues they cancel the payments which then take 3 days to refund oh but you can retry it which will take an additional 3 to 4 days then wait till midnight again. The customer service people are rude and ignorant. WHAT A JOKE!!!
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ID
#1787998 Review #1787998 is a subjective opinion of poster.
Loss
$750
Preferred solution
Deliver product or service ordered

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