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Popmoney is now Fiserv
Popmoney

Popmoney

www.popmoney.com
What is your customer experience with Popmoney?

Popmoney Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.2 star rating based on 49 reviews; consumers are mostly dissatisfied with reliability, holds, and support.

Key Takeaways for Future Customers

  • Read Popmoney reviews carefully before use and expect long holds and verification hurdles.
  • Prepare bank documents if asked and anticipate poor customer service when seeking a refund.

Negative Feedback / Risk Areas

  • Recurring complaints about accounts being frozen, delayed transfers, and opaque refund processes.
  • Frequent reports of long hold times, unresponsive customer service, and unexpected fees.

Positive Feedback

Users note the concept and convenience of sending money quickly when the service works.

View full overview ›

Media from reviews

Popmoney - Worst experience ever...and the end is nowhere in sight
Popmoney - Poor ServicePopmoney - My experience is - AVOID!Popmoney - My experience is - AVOID! - Image 2Popmoney - Legalized RipOffsPopmoney - More that a week for fund to be available
View all media ›

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John M Dun

Payment under review for 9 days

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AI Highlights
  • - Payment has been under review for 9 days.
  • - Customer service says they are closed after opening time and encourage leaving a message.

Payment under review for 9 days. I was ripped off.

The customer service number provided is saying that they are currently closed but it is an hour after their opening time. They keep trying to encourage me to leave a message so that they wont speak to me in person over the phone.

Loss:
$350
Cons:
  • Con artists

Preferred solution: Deliver product or service ordered

User's recommendation: Run away from this service. Payment under review for 9 days

View full review
Dawn W Lum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Won't except my debit card

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I need my payment nothing na Nana na nannananaanannanananannanaanananananannananannanaananannannanananananannananannanananaannananaannaananannaannanana this suxks!¡!!!

Loss:
$90000

Preferred solution: MY PAYMENR DEPOSITED

View full review
Nora S Mkr

Had to leave a star. What a POS of an ap with no customer service.

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AI Highlights
  • - The app is a mess; keypad input won't collapse.
  • - The account locks you out with no reason; hours-long hold; money unresolved; class action discussed.

This is one hot mess of an app. The keypad input interface won't collapse to allow you to fill in the info.

The account locks you out with no good reason or opportunity to correct anything, and now I'm on hold for almost two hours to try to get this resolved, so I can get the money I'm sent.

I'd love to see a class action get started. I wonder if the money that they are refusing to release to what amounts to thousands of users is sitting in an interest bearing account they are stalling to keep it there as long as possible.

Loss:
$450

Preferred solution: Let the company propose a solution

User's recommendation: Run like the wind.

View full review
Angelica R Djt

I don’t recibíd my money

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No puedo entrar a mi cuenta y no puedo recibir el dinero duran mucho tiempo para dejarlo entrar a la cuenta ya van más de cinco días

Loss:
$500

Preferred solution: My money, Omar Alvarez sended to mi.

User's recommendation: Answer the phone

View full review
Anonymous
map-marker Henderson, Kentucky

Problem with transfer

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AI Highlights
  • - I had a PopMoney transfer question.
  • - I waited on hold for over 9 minutes with no callback.
  • - A bank callback gave quick help.

I had a question on a PopMoney transfer but after waiting on hold for over 9 minutes (and with no option to request a callback), I hung up and called my bank. I was able to request a callback and that representative was able to help me quite quickly. I like PopMoney just not how difficult it is to speak with someone.

User's recommendation: Call your bank with questions

View full review
Mickey M Tks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Zero Protection

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AI Highlights
  • - I sent money to my brother's old number by mistake.
  • - The holder of that number could receive the funds.
  • - No protections exist to safeguard funds.

I sent money to my brothers old number by mistake. The person that now has my brothers old phone number was able to process and collect the funds without any trouble.

There are zero protections in place to protect your funds. Yes this is my error, but simple mistakes should be safeguarded against and protected when things like this happen.

Loss:
$300
Cons:
  • No customer support to solve problem
  • No protections

Preferred solution: Full refund

User's recommendation: Skip it

View full review
Anonymous
map-marker Antelope, California

Waited about an hour

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AI Highlights
  • - Mobile signup seemed fine; a hold appeared after 5 hours.
  • - Next day POPMONEY suspended the account for a non-common email, with no explanation.

I had someone try to send me money yesterday morning and I signed up using my phone and I thought it went fine signing up. But once I had access to a computer they put a hold on my account only 5 HOURS creating my account.

I tried putting my bank info but couldn't cause there was an error. I sent an email and they gave me a bunch of bull and called and she said she will send a ticket. The ticket failed and the next day POPMONEY suspended my account due to my email address not being a common email. Which I think is bull.

Very useless company with useless employees who can't do anything.

They did not give me an explanation of why I had a hold on my account and why it got suspended. DO NOT USE THEM!

View full review
Anonymous
map-marker Honolulu, Hawaii

Poor quality service.

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AI Highlights
  • - Enrollment shows a hold status for security.
  • - Call lasted over 39 minutes before speaking with a rep.
  • - They require a debit card and can't fix the issue.

I just tried to use popmoney to receive a loan repayment from someone. When I completed popmoney's enrollment form online it said for security reasons i was on a "hold status".

I called cistomer service as the screen suggested. Popmoney had me on hold for over 39 minutes. Once tthe customer service rep answered my call she explained that they put every new customer on a "hold status". Well i guess that explains the long call wait time.

She then exlained that the reason the online system was not accepting my bank routine and account number was that it doesnt recognize many banks and credit unions (I saw my credit union's name come ip bow the routing number when i entered it.) She said i would have to sign up for a debit card to proceed. What?! No. I do not want a debit card.

She was not able to correct the issue. I am presently waiting for a supervisor who is "in a meeting" to call me back.

This company is failing miserably to provide the service their website says they provide. Zero stars.

User's recommendation: Do not even try using it.

View full review
Anonymous
map-marker Salt Lake City, Utah

I called every day for a week, twice per day. Early morning, late night didn’t make a difference. I got put on hold, no one answered after 30 minutes.

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AI Highlights
  • - Cannot leave a callback; held for up to 30 minutes daily for a week.
  • - Support is unresponsive and the issue is unresolved.
  • - I will not use them again.

DThere was no way to leave a message for them to call back. I tried twice per day for a week waiting on hold for up to 30 minutes each time.

They apparently dont strive for customer service.

I will not use them again. My problem is still not resolved.

User's recommendation: Don’t use their service.

View full review
Nina L Otl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Money

I want my money and it won't take my debit card please give me my money,,,,,this is *** jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

Loss:
$500

Preferred solution: Deliver product or service ordered

View full review
Manoj Utd

What my money

Hello helphhhhhhhhhjjjjjjhgvvvvvvvvvcxxxxffffggghbhjbgftyjjfdtyufxvjjgdcbjhccgfedfbhbbvhhhddccvbjnnvcxfgnnmmnmmm Im999897****949392****898887****848382****079787****473727****968676****463********

View full review
Ellyn I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HORRIBLE SERVICE!!!

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AI Highlights
  • - PopMoney verification failed after 3 attempts; can't verify, too many attempts.
  • - 48-minute hold; agent denied actions and was later put on a 20-minute hold.

I sent a friend money through popmoney. He tried to add his bank account information so he could receive it.

It wouldn't register after 3 times on their end - then attempts to register just resulted in a 'can't verify, too many attempts.' So I called. After a 48 minute hold, I got a very rude woman who insisted we hadn't done any of the things we had done - at one point commenting, "you don't even have a bank account set up here." I replied - that is the problem I am trying to rectify.

After I tried it again, and read to her the 'verification refusal', she put me on hold for another 20 minutes. I hung up.

Loss:
$126
Cons:
  • All

Preferred solution: Full refund

User's recommendation: DO NOT USE POPMONEY. ONE STARS BECAUSE THERE IS NOTHING LOWER.

View full review
Erin G Fom

They robbed me

AI Highlights
  • - ATM charged fees and did not dispense cash.
  • - ATM number on the machine didn't work.
  • - Store staff won't help or connect to the service.

The atm subtracted the $ + fees from my account and didn't give me the cash. I called the number on the atm - it didn't work.

Store employees refuse to help put me in contact with whomever comes in to service it. I've tried multiple methods of contacting this company to no avail

Loss:
$103

Preferred solution: Full refund

User's recommendation: If you enjoy being robbed this is the company for you

View full review
Charles B Bvb

Locked account

Locked account how IS IT LOCKED how. Long. Is it locked hoeoe long is it locked for hoelong is an account locked after 3 failed attempts what is the waiting time for an account to be unlocke

Preferred solution: My account unlocked

View full review
Anonymous
map-marker Dayton, Ohio

Can't verify my money and ita been 3days. Know one answers the phone to talk to someone

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Can't get verification code to get my money. I'm not happy with this process at all. I've called and know one will answer to talk to someone.

View full review
Altan Y

Can't get my money, can't sign up

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Original review updated Sep 06, 2021

My father sent me a gift for a holiday with Popmoney, as he has done many times before without error. This time however Popmoney told me I need to create an account, give them my email address, birthdate, my bank account routing information, etc.

And then it refused to allow me to add my account, and said it was "restricted".

Now my father's gift is sitting in limbo and I feel like the site has been taken over by scammers. Luckily he was able to cancel the payment on his side.

Pros:
  • Supposedly easy

Preferred solution: Full refund

User's recommendation: Avoid at all costs

View full review

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