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Wow, I must say, reading all these complaints, I feel much better that I'm not the only one having this same exact issue. Sorry, but your pain is my gain...since I have gone through the same pain.

First of all, apparently the verification department don't have phones. Are we living in the 18th century? How does a company run a business without phones? I'm lost for words!

Also, the first 3 reps I have talked to stated that there is no way for them to get a hold of the "verification" department. Getting a hold of the verification department, I get to that later. Second, because they are "VERY" secured and "SAFE" company that they need to verify who are you are, even though they already verified my bank account by send and withdrawal two small deposits. However, this DOES NOT clear you from removing the "hold" on your account to receive funds.

You need to send them a government-issued ID and a bank statement (which I was not comfortable sending). On a side note, I received this verification email 3 days later (not including the weekends) and almost 10 PM at night from the initial call. I don't recall any company does business after hours. But in order for me to receive the funds, I reluctantly sent them the information.

According to the multiple reps, they assured me that it will take 24 business hours for them to review the email. It took 3 whole business days (again, not including the weekends). This is only after I called them to follow up to see what is going on with the "hold". Who knows how many more days without any answers.

Then a rep tells me that they can reach out to the verification department through EMAIL! My mind blown! They actually have a line of communication with the oh so secretive verification department. Here comes to fun part, I waited on the phone with the rep and after waiting for them to reply.

They came back saying they have a problem with the verification...of course, how could it be possible for the process to go smoothly. Their reasoning, they can't read the sticker on the bottom of the ID. In some states, I believe, instead of DMV making you get a new ID whenever there is a change of an address, they send you a sticker to put on it. If you live in these states, you understand that the information on the sticker rubs off easily.

However, everyone knows that if you look at the ID as a whole, you'll see the name, ID number, DOB, and etc. on the ID itself. By now, I was talking to the supervisor. she tells me that there is nothing she can do and I have to scan and re-send them my ID.

I advised her that I've scanned it with the highest resolution I could and in COLOR, therefore, they should not have any problem reading it unless they are blind. Apparently, she understands it but I have to re-send it anyway. I have asked her to "email" them and look at the ID as a whole and they'll see my information on the ID. But she was adamant that I need to re-send it.

What else is new right? By now, I was so heated and luckily I was using an old-fashioned work telephone that I was able to slam the phone to hang up, felt pretty good. So again I re-scanned the ID the same exact way I did the first time and sent it to the infamous verification department. I was determined to get this "hold" resolve.

I called the Popmoney customer service back and advised the rep that I have re-sent the ID and I want her to reach out the verification department, look at the ID as a whole, and get back to me...nicely of course. I was feeling good after the phone slam-a-jama! Finally someone competent enough to understand the issue and came back and said they have verified my profile...hallelujah! Me being a pain in the *** finally paid off!!!

Now, I have to wait until the end of the "business day" before I can receive the fund. The episode may continue!

Good luck with anyone dealing with Popmoney verification. I vow to spread the word to let anyone know not to use Popmoney if all possible!

Reason of review: Order processing issue.

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Guest

I gave up. Trying to figure out how to completely remove my account.

I had the same feelings when they were asking me to repeatedly send my bank statements & copy of license. I very reluctantly did. After doing so they informed me I had to send them "current" (within 90 days I believe) statements. After I replied with a nasty email to them I sent the last 2 statements that I downloaded from bank.

Their response? Same thing - they had to be current. I don't own a time machine so they were the most current I could get since it was the middle of a month and I had sent the PREVIOUS month! I called my landlord (he requested I use pop money to pay rent) and told him he could either pick up a check monthly or I would use MY bank as I had always done in the past to send him an electronic check.

There needs to be an investigation into the dealings of this useless company. I still constantly watch for suspicious activity because if there ever is any I am pretty sure I know the source.

Guest

Being an *** hole to customer service representatives does not unlock some secret level off customer service. The representatives have rules they have to follow by law.

People who work in customer service hate people like you, and make fun off people like you when you're put on hold. I understand the frustration, but the representatives answer the phone. That is their limit off power.

Being a *** to them doesn't get things magically fixed. They just work there.

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