So a friend of mine graciously decided to send me a large sum of money to assist me with some legal fees I had accrued. $2300 total.
I had just opened a new Truwest account and they recommended Popmoney for account to account transfers. So we decide to send the daily limit ($2000) through Popmoney and then the other $300 the next day. But the next day we are informed both our accounts have been placed on hold for fraud investigation. My friend is told they need to verify her identity.
They do some stuff involving depositing money and verifying the amount. They ask for some personal info. Basically put her through the wringer. But finally it's resolved and they inform her the money will be sent after they lift the hold and then in 3 business days I'll have the money.
three days later, I get an email saying they need to verify ME now. Why they didn't think of this while they were dealing with her is beyond me. So I fax them my bank statement and a copy of my ID. I call to confirm they got the documents and they say yes they did.
I'll be contacted in 24 hours. 48 hours later I call them and they say yes, it was verified. The transfer will start the end of that day. 24 hours LATER we both get emails.
Tina needs to send them her bank info and ID now and I get an email saying my ID was illegible and needs to be re-sent. Keep in mind, this is money for legal fees. If I don't pay these on time I go to prison! We went from 3 weeks to pay these fees to less than a week and Popmoney is STILL dicking us around!
Today we had enough. Tina cancelled the transfer and we have been told the fees will be deposited back to her account in 2 business days. I'm skeptical. And on top of that, some reviews I've found have mentioned they incurred a $15 cancellation fee.
the transfer was supposed to be less than $3 and they sat on their *** dicking me and Tina around. If they charge a cancellation fee because they were too incompetent to do the one job their service is there to do I am going to hit the roof.
Product or Service Mentioned: Popmoney Money Transfer.
Reason of review: Order processing issue.
Monetary Loss: $18.
Preferred solution: Full refund.
I didn't like: Failure to deliver.