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1.0

I just tried to use popmoney to receive a loan repayment from someone. When I completed popmoney's enrollment form online it said for security reasons i was on a "hold status".

I called cistomer service as the screen suggested. Popmoney had me on hold for over 39 minutes. Once tthe customer service rep answered my call she explained that they put every new customer on a "hold status". Well i guess that explains the long call wait time.

She then exlained that the reason the online system was not accepting my bank routine and account number was that it doesnt recognize many banks and credit unions (I saw my credit union's name come ip bow the routing number when i entered it.) She said i would have to sign up for a debit card to proceed. What?! No. I do not want a debit card.

She was not able to correct the issue. I am presently waiting for a supervisor who is "in a meeting" to call me back.

This company is failing miserably to provide the service their website says they provide. Zero stars.

User's recommendation: Do not even try using it.

Location: Honolulu, Hawaii

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