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I have a bank account with Regions bank. My business partner sent me money through PopMoney and I had no problem collecting it and sending it to the card I wanted.

So I thought it would be a good idea to set up my own account with PopMoney. So they send me an email saying that I won't be able to receive any money until I can verify my identity and they asked for a copy of my ID and a bank statement to the card that I want to use. So I sent it and thought everything was fine until my partner tried to send me money the other day. They have my account frozen and I cannot send or receive money at all and nobody can tell me why.

I spoke to a supervisor and they won't give me any information either.

My partner is currently working on a job in Mexico so for him to send me money using another method costs a whole lot more. I'm very upset and would at least like an explanation why they won't let me use the services.

Review about: Popmoney Account.

Reason of review: ID verification.

Preferred solution: Let the company propose a solution.

I didn't like: That they froze my account without any explanation or resolution.

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