I have a bank account with Regions bank. My business partner sent me money through PopMoney and I had no problem collecting it and sending it to the card I wanted.
So I thought it would be a good idea to set up my own account with PopMoney. So they send me an email saying that I won't be able to receive any money until I can verify my identity and they asked for a copy of my ID and a bank statement to the card that I want to use. So I sent it and thought everything was fine until my partner tried to send me money the other day. They have my account frozen and I cannot send or receive money at all and nobody can tell me why.
I spoke to a supervisor and they won't give me any information either.
My partner is currently working on a job in Mexico so for him to send me money using another method costs a whole lot more. I'm very upset and would at least like an explanation why they won't let me use the services.
Reason of review: ID verification.
Preferred solution: Let the company propose a solution.
I didn't like: That they froze my account without any explanation or resolution.