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1.3 Based on 26 reviews
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  • Customers like
    • Ripoff 2
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  • Customers don't like
    • Failure to deliver 5
    • Did not activate it myself so cannot sign in 2
    • Lack of delivery of money as promised 2
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This company holds up easy to verify payments and then when you call to tell them the obvious they simply put you on hold. I have spent more than 30 minutes on hold just to talk to a supervisor. They use the tactic of making you hold for a long time so that you will go away. I have talked to 2 levels of supervisors and 3 representatives couldn't figure out anything. I guess most people do not take the time to complain but I will. Try not to use... Read more

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  • From mobile
  • Dec 26, 2016
  • #980004

This is the worst service yet. This is the CheckFree corp

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Don't use this service if you intend on getting your money in a timely manner...the entire process is the worst beginning with apparently to retrieve the code via text will not work if you have Sprint...three days later & no other service I use (ex: Pay Pal) takes three days, I was notified they could not delivery the money because my acct was short a number after I verified my account info several times before I submitted....I'm not buying that... Read more

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Made 3 submissions to send money with Popmoney and planned it to arrive in consecutive days. The first was delayed due to a hold by the bank, but no notice was given to me. That one was cancelled by popmoney because they didn't have an explanation. The 2nd transfer was cancelled for no reason that they could give. The 3rd transfer is supposedly on the way, but days later than it is supposed to arrive...I'll believe it when I see it. Because... Read more

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Popmoney was a nightmare for myself and family. We had a family emergency. Brother in law tried to send money. First they sent it to a closed bank acct. When bank returned money, the money just sat in limbo. No notifications to my brother in law or myself . We both keep calling popmoney to find out where funds were. I called everyday and each customer service I spoke with forgot or just didn't tell me important information to assist us... Read more

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My daughter has always used pop money. This is the second time with in a 6 month period that she has sent money to me. The first time she sent money it took 5 days to deposit to my account, after receiving their text note stating it had been sent. This time it has been 5 days and I have not yet received it. From now on I will use PayPal when I have the option. This is lousy service and they charge a fee for it. Pay Pal is quick and free. Thanks... Read more

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  • From mobile
  • Nov 10, 2016
  • #952841

Pop money is the worst service I've ever tried to use. It has taken over a week and money still hasn't been deposited into the receiver's account. My bank should be ashamed to use this service!!!

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Tried to send two payments to my daughter. Both held for review. Bottom line: my bank had to call them to release the first amount - only $250. It was two days late. The second amount was mishandled by PopMoney. Went into a fraud review ***. Bank had to call them again. PopMoney says $$ will be released NEXT WEEK. Was sent last week and was to have arrived yesterday. On hold on the phone for over 20 minutes with my bank and PopMoney. My bank... Read more

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Recipient didn't receive text message until 3 days before expiration date or a week after initial set up to send money. On same day recipient, received notification of expiration which is very confusing for someone who is not savvy with electronics. Money was tagged to be sent out of my account as soon as set up. Cost to cancel transaction would have been $33!!! Never had these types of issues with my bank's transfer system. I tried to... Read more

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I have used PopMoney through City CU in Dallas. I sent someone money earlier in the year and it took almost 10 days to reach them. No big deal, it was the first time and there were verifications. Besides the money was for the next month so there was time. On November 2nd I used them again, thinking this should be easy since I have used them in the past fro this same person. WRONG! First problem, the person received an email that they needed to... Read more

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